*{margin:0;padding:0;box-sizing:border-box}
:root{
    --primary-blue:#1e40af;--secondary-blue:#3b82f6;--accent-blue:#60a5fa;--light-blue:#dbeafe;--dark-blue:#1e3a8a;
    --gray-25:#fbfdff;--gray-50:#f8fafc;--gray-100:#f1f5f9;--gray-200:#e2e8f0;--gray-300:#cbd5e1;--gray-600:#475569;--gray-700:#334155;--gray-800:#1e293b;
    --success:#10b981;--warning:#f59e0b;--danger:#ef4444;--white:#ffffff
}
body{font-family:'Segoe UI',system-ui,-apple-system,sans-serif;background:var(--gray-50);color:var(--gray-800);line-height:1.6}
.container{max-width:1400px;margin:0 auto;padding:0 20px}

/* === Brand Themes === */

/* Phonak */
body.theme-phonak{
    --primary-blue:#007a5e;
    --dark-blue:#00624b;
    --accent-blue:#00a862;
    --gray-100:#edf7f3;
    --text-color:#06281c;
}

/* Unitron */
body.theme-unitron{
    --primary-blue:#006f9f;
    --dark-blue:#005678;
    --accent-blue:#00b5d9;
    --gray-100:#edf6f9;
    --text-color:#062432;
}

/* Hansaton */
body.theme-hansaton{
    --primary-blue:#4a4a4a;
    --dark-blue:#383838;
    --accent-blue:#8c8c8c;
    --gray-100:#f2f2f2;
    --text-color:#121212;
}

/* PHONAK THEME: Header + Seite */
body.theme-phonak .header{
    background:linear-gradient(135deg, #00a862 0%, #007a5e 50%, #005646 100%);
}
body.theme-phonak{
    background:linear-gradient(180deg, #edf7f3 0%, #ffffff 80%);
}

/* UNITRON THEME */
body.theme-unitron .header{
    background:linear-gradient(135deg, #00b5d9 0%, #0090c0 50%, #006f9f 100%);
}
body.theme-unitron{
    background:linear-gradient(180deg, #edf6f9 0%, #ffffff 80%);
}

/* HANSATON THEME */
body.theme-hansaton .header{
    background:linear-gradient(135deg, #8c8c8c 0%, #666666 45%, #4a4a4a 100%);
}
body.theme-hansaton{
    background:linear-gradient(180deg, #f2f2f2 0%, #ffffff 80%);
}

/* Brand Switcher schöner */
.brand-switcher{
    display:flex;
    gap:.6rem;
    align-items:center;
}

.brand-btn{
    width:52px;
    height:52px;
    border-radius:9999px;
    border:2px solid rgba(255,255,255,.0);
    background:rgba(255,255,255,.08);
    display:flex;
    align-items:center;
    justify-content:center;
    cursor:pointer;
    position:relative;
    transition:transform .12s ease-out, box-shadow .12s ease-out, border .12s ease-out;
    overflow:hidden;
}

/* Fallback, falls Bild noch nicht geladen ist */
.brand-btn::after{
    content:attr(data-brand);
    position:absolute;
    inset:0;
    display:grid;
    place-items:center;
    font-size:.55rem;
    text-transform:capitalize;
    color:#fff;
    padding:2px;
}

.brand-btn img{
    width:100%;
    height:100%;
    object-fit:contain;
    z-index:1;
}

/* Active-State */
.brand-btn.is-active{
    border-color:#fff;
    box-shadow:0 0 0 3px rgba(255,255,255,.22);
    transform:translateY(-2px);
}

/* spezifische Farbverläufe je Marke */
.brand-btn[data-brand="phonak"]{
    background:linear-gradient(160deg,#00a862 0%, #007a5e 85%);
}
.brand-btn[data-brand="unitron"]{
    background:linear-gradient(160deg,#00b5d9 0%, #006f9f 85%);
}
.brand-btn[data-brand="hansaton"]{
    background:linear-gradient(160deg,#8c8c8c 0%, #4a4a4a 85%);
}

/* kleines Label unter den Buttons */
.brand-switcher .brand-label{
    font-size:.65rem;
    color:rgba(255,255,255,.9);
    margin-left:.4rem;
}

/* ——— Focus styles ——— */
:focus-visible{outline:3px solid var(--accent-blue);outline-offset:2px;border-radius:8px}

/* ——— Header ——— */
.header{background:linear-gradient(135deg,var(--primary-blue),var(--dark-blue));color:#fff;padding:14px 0 12px;margin-bottom:14px;position:sticky;top:0;z-index:50}
.header-content{display:flex;justify-content:space-between;align-items:center;gap:1rem}
.welcome h1{font-size:2rem;font-weight:300;letter-spacing:-.02em}
.meta{font-size:.95rem;opacity:.95}
.header-stats{display:flex;gap:.75rem;align-items:center;flex-wrap:wrap}
.stat{min-width:120px;text-align:center;padding:.65rem .8rem;background:rgba(255,255,255,.08);border-radius:12px;border:1px solid rgba(255,255,255,.25)}
.stat .n{font-size:1.4rem;font-weight:700}
.stat .l{font-size:.8rem;opacity:.95}

/* Notification bell */
.bell{position:relative;background:transparent;border:1px solid rgba(255,255,255,.35);color:#fff;padding:.45rem .6rem;border-radius:10px;cursor:pointer}
.badge{position:absolute;top:-6px;right:-6px;background:#ef4444;color:#fff;font-size:.7rem;padding:.1rem .35rem;border-radius:999px;border:2px solid var(--dark-blue)}
.notif-panel{position:absolute;right:20px;top:68px;width:420px;background:#fff;border:1px solid var(--gray-200);box-shadow:0 12px 30px rgba(0,0,0,.15);border-radius:14px;overflow:hidden;display:none;z-index:60}
.notif-header{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;background:var(--gray-50);border-bottom:1px solid var(--gray-200)}
.notif-item{display:flex;gap:.75rem;padding:12px 14px;border-bottom:1px solid var(--gray-100)}
.notif-item:last-child{border-bottom:0}
.tag{font-size:.7rem;background:var(--light-blue);color:var(--primary-blue);padding:.1rem .45rem;border-radius:999px}

/* ——— Assist bar (global input) ——— */
.assist-wrap{margin-bottom:1rem}
.assist-bar{background:#fff;border:1px solid var(--gray-200);border-radius:14px;display:flex;align-items:center;gap:.5rem;padding:.5rem .5rem .5rem .75rem;box-shadow:0 4px 10px rgba(0,0,0,.06)}
.assist-input{flex:1;border:none;outline:none;font-size:1rem;padding:.6rem}
.icon-btn{background:var(--gray-50);border:1px solid var(--gray-200);padding:.5rem;border-radius:10px;cursor:pointer}
.icon-btn:hover{background:var(--light-blue)}
.assist-mini{font-size:.85rem;color:var(--gray-700);margin-top:.4rem}
.assist-mini a{color:#0b5dd7;text-decoration:underline}

/* ——— Layout / Cards ——— */
.main{display:grid;grid-template-columns:2fr 1fr;gap:2rem;margin-bottom:2rem}
.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1.1rem}
.card{background:#fff;border:1px solid var(--gray-200);border-radius:16px;padding:1.1rem;box-shadow:0 4px 6px -1px rgba(0,0,0,.1),0 2px 4px -1px rgba(0,0,0,.06);transition:.2s;display:flex;flex-direction:column;min-height:220px}
.card:hover{transform:translateY(-1px);box-shadow:0 10px 24px rgba(0,0,0,.08)}
.card::before{content:'';display:block;height:4px;margin:-1.1rem -1.1rem .9rem;background:linear-gradient(90deg,var(--primary-blue),var(--secondary-blue));border-radius:16px 16px 0 0}
.card-header{display:flex;align-items:center;margin-bottom:.5rem}
.icon{width:44px;height:44px;border-radius:10px;display:flex;align-items:center;justify-content:center;margin-right:.75rem;font-size:1.4rem;color:#fff}
.i-estore{background:linear-gradient(135deg,#e11d48,#be185d)}
.i-orders{background:linear-gradient(135deg,var(--primary-blue),var(--secondary-blue))}
.i-support{background:linear-gradient(135deg,#0ea5e9,#2563eb)}
.i-kb{background:linear-gradient(135deg,#22c55e,#16a34a)}
.i-billing{background:linear-gradient(135deg,#22c55e,#16a34a)}
.i-rewards{background:linear-gradient(135deg,#f59e0b,#d97706)}
.i-success{background:linear-gradient(135deg,#8b5cf6,#7c3aed)}
.card-title{font-size:1.1rem;font-weight:700}
.card-desc{color:var(--gray-600);margin:.25rem 0 .6rem}
.row{display:flex;gap:.5rem;flex-wrap:wrap;margin-bottom:.5rem}
.badge{background:var(--light-blue);color:var(--primary-blue);padding:.25rem .6rem;border-radius:999px;font-size:.85rem;font-weight:600}
.btn{padding:.45rem .6rem;border:1px solid var(--gray-300);background:#fff;border-radius:8px;cursor:pointer}
.btn:hover{background:var(--light-blue)}
.card-footer{margin-top:auto;display:flex;justify-content:space-between;align-items:center}
.arrow{color:var(--primary-blue);font-weight:700}

/* Sidebar cards */
.sidebar{display:flex;flex-direction:column;gap:1.1rem}
.side{background:#fff;border:1px solid var(--gray-200);border-radius:16px;padding:1.1rem}
.ai{background:linear-gradient(135deg,var(--primary-blue),var(--dark-blue));color:#fff;border:none}
.ai h3{color:#fff}
.cta{width:100%;background:#fff;color:var(--primary-blue);border:none;padding:.75rem 1rem;border-radius:8px;font-weight:700;cursor:pointer}
.sla{margin-top:.75rem;font-size:.9rem;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.25);padding:.6rem .75rem;border-radius:10px}
.sla [aria-live]{display:block;margin-top:.35rem;opacity:.95}
.link-lite{display:inline-block;margin-top:.5rem;font-size:.9rem;color:#e0eaff;text-decoration:underline}

.rep .line{display:flex;align-items:center;gap:.5rem;margin:.25rem 0}
.rep .line a{color:#0b5dd7;text-decoration:underline;word-break:break-all}

/* Cases in sidebar */
.case{display:flex;justify-content:space-between;align-items:center;padding:.6rem .75rem;border:1px solid var(--gray-200);background:var(--gray-50);border-radius:10px;margin-bottom:.5rem}
.pill{padding:.15rem .5rem;border-radius:999px;font-size:.75rem}
.pill.open{background:#dbeafe;color:#1e3a8a}.pill.inprog{background:#fef3c7;color:#92400e}.pill.resolved{background:#dcfce7;color:#14532d}

/* Knowledge Explorer */
.kbx{grid-column:1 / -1;background:#fff;border:1px solid var(--gray-200);border-radius:16px;padding:1.1rem}
.kbx-top{display:flex;gap:1rem;align-items:center;flex-wrap:wrap}
.kbx-search{flex:1;display:flex;align-items:center;gap:.5rem;border:1px solid var(--gray-200);border-radius:12px;padding:.5rem .75rem;background:#fefefe}
.kbx-input{border:none;outline:none;flex:1;font-size:1rem;padding:.35rem}
.chips{display:flex;gap:.5rem;flex-wrap:wrap;margin-top:.75rem}
.chip{border:1px solid var(--gray-300);background:var(--gray-50);padding:.3rem .6rem;border-radius:999px;font-size:.85rem;cursor:pointer}
.chip:hover{background:var(--light-blue)}
.kbx-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem;margin-top:1rem}
.kbx-item{border:1px solid var(--gray-200);border-radius:12px;padding:1rem;background:var(--gray-25)}
.kbx-item strong{color:var(--gray-800)}
.kbx-meta{font-size:.85rem;color:var(--gray-600);margin-top:.25rem}

/* News */
.news{grid-column:1 / -1;background:#fff;border:1px solid var(--gray-200);border-radius:16px;padding:1.1rem;margin-top:1rem}
.news-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:1.1rem}

/* Responsive */
@media (max-width:1024px){
    .main{grid-template-columns:1fr}
    .grid{grid-template-columns:repeat(2,1fr)}
    .kbx-grid{grid-template-columns:1fr 1fr}
}
@media (max-width:768px){
    .grid{grid-template-columns:1fr}
    .kbx-grid{grid-template-columns:1fr}
}

/* brand buttons default greyed out */
.brand-btn{opacity:.4; transition:opacity .15s ease;}
.brand-btn.is-active,
.brand-btn:hover{opacity:1;}


/* hide some tiles for Hansaton */
body.theme-hansaton #card-knowledge-hub,
body.theme-hansaton #card-clinic-success,
body.theme-hansaton #card-rewards{
    display:none;
}


/* ==== IFD floating demo panel (2025-11 integration) ==== */
.assist-wrap{position:relative;}

/* Expanded state for assist-wrap and panel */
.assist-wrap.expanded .ifd-top-panel,
.ifd-top-panel.expanded{
    max-height:400px;
    display:block;
}

.ifd-top-panel{
    position:absolute;
    top:100%;
    left:0;
    width:100%;
    background:#fff;
    border:1px solid rgba(15,23,42,.08);
    border-radius:14px;
    box-shadow:0 16px 30px rgba(15,23,42,.12);
    margin-top:10px;
    max-height:0;
    overflow:hidden;
    transition:max-height .25s ease-out;
    z-index:120;
    display:none;
}
.assist-wrap.show-panel .ifd-top-panel{max-height:360px;}
.ifd-top-panel::before{
    content:"";
    position:absolute;
    top:0;left:0;right:0;
    height:5px;
    background:linear-gradient(90deg,rgba(15,23,42,.08),rgba(15,23,42,.02),rgba(15,23,42,.08));
    border-top-left-radius:14px;
    border-top-right-radius:14px;
}
.ifd-panel-header{
    display:flex;
    justify-content:space-between;
    align-items:center;
    padding:10px 12px 6px;
    border-bottom:1px solid rgba(148,163,184,.25);
}
.ifd-panel-title{font-size:.73rem;font-weight:600;color:#0f172a;}
.ifd-close-btn{background:transparent;border:none;cursor:pointer;font-size:.9rem;color:#475569;}
.ifd-suggestions{
    display:flex;
    gap:.4rem;
    align-items:center;
    flex-wrap:wrap;
    padding:6px 12px 2px;
}
.ifd-suggestions span{font-size:.68rem;color:#64748b;}
.ifd-suggestion{
    background:#f1f5f9;
    border:none;
    border-radius:999px;
    padding:3px 10px;
    font-size:.7rem;
    cursor:pointer;
}
.ifd-suggestion:hover{background:#e2e8f0;}
.ifd-conversation{
    padding:6px 12px 0;
    display:flex;
    flex-direction:column;
    gap:6px;
    max-height:280px;
    overflow-y:auto;
    background:linear-gradient(180deg,#fff 0%,#f8fafc 100%);
}

/* Message styles */
.ifd-message{
    display:flex;
    gap:8px;
    align-items:flex-start;
    padding:8px;
    background:#fff;
    border-radius:10px;
    animation:messageSlideIn 0.3s ease-out;
}

@keyframes messageSlideIn {
    from {
        opacity:0;
        transform:translateY(10px);
    }
    to {
        opacity:1;
        transform:translateY(0);
    }
}

.ifd-message-user{
    background:#f1f5f9;
    border-left:3px solid #0f172a;
}

.ifd-message-assistant{
    background:#fff;
    border-left:3px solid var(--accent-blue);
}

.ifd-message-avatar{
    font-size:1.2rem;
    line-height:1;
}

.ifd-message-content{
    flex:1;
    font-size:.73rem;
    line-height:1.4;
    color:#334155;
}

.ifd-msg-top{
    background:#fff;
    border-radius:10px;
    padding:6px 8px;
    font-size:.73rem;
    line-height:1.35;
    border-left:3px solid #e2e8f0;
}
.ifd-msg-top.user{border-left-color:#0f172a;}
.ifd-msg-top.bot{border-left-color:var(--accent-blue);}
.ifd-footer{
    padding:6px 12px 10px;
    display:flex;
    justify-content:flex-end;
}
.ifd-next-btn{
    background:var(--accent-blue);
    color:#fff;
    border:none;
    border-radius:10px;
    padding:4px 12px;
    font-size:.72rem;
    cursor:pointer;
}